Shipping:All orders of $75. or more ship for FREE! A flat rate shipping charge of $5.95 is charged on all orders under $75. LOCAL CUSTOMERS please use code 'PICKUP' to pick up your order to avoid shipping charges.
International orders are shipped at a $20. flat rate. We ship via the least expensive method. If you are interested in expediting your order, please contact us at LaPetiteDemoiselle@yahoo.com for more information. In the event that the shipping cost is less than the $20, we will issue a store credit for the difference which may be utilized at any time.
If an order is needed by a certain date for an occasion or event, please make sure to contact us prior to placing the order to ensure that the order will arrive in time.
Return / Exchange/ Cancellation Policy:Please promptly inspect your order upon receipt. If you believe that an item you received is defective, please contact us immediately at LaPetiteDemoiselle@yahoo.com, providing your order # and a picture of the defect--WITHIN (3) DAYS OF RECEIPT.We hope that you are satisfied with your purchase; however, in the event that you are not we will be happy to exchange the item(s) or issue a store credit. The unused/ unworn item(s) must be returned/ post-marked within (14) days from the date of purchase (if the item(s) were in-stock) or within (7) days of receipt if the item(s) were pre-ordered, along with the purchase receipt/ order copy and the original packaging and/ or tags attached. ALL ONLINE ORDERS MUST OBTAIN A RETURN AUTHORIZATION NUMBER (RA#) PRIOR TO RETURNING THE ITEM(S). Please contact us at LaPetiteDemoiselle@yahoo.com with information regarding your return to obtain the RA#. Any order returned without a RA# clearly printed on the box will be refused upon delivery. The shipping fee ($5.95) will be deducted from the store credit if the order was shipped for free. All cancelled pre-orders incur a 25% restocking fee. If you pre-ordered and paid through PayPal more than 45 days prior to the return, we will be unable to issue a refund to your PayPal account due to PayPal’s policies, therefore a store credit will be issued.
Please note that all sales are considered FINAL on the following items:
- Sale/ Clearance/ Discounted
- Holiday-specific Items- Accessories
- Pre-orders (size exchanges accepted)
- Custom or Personalized- Consignment- Handmade
Please note: There are instances that an item is not available to ship. We reserve the right to ship partial orders should an ordered item become unavailable. If it is imperative that you receive all items from your order, we recommend contacting us prior to purchase to check the availability.
Layaway / Payment Program:ALL orders are eligible for a payment program. Use code 'PREPAY 25' to place a 25% down payment on your order or use code 'PREPAY50' to place a 50% down payment on your order.
If one of the aforementioned payment options are not suitable to your needs, please contact us at 812-401-5520 or LaPetiteDemoiselle@yahoo.com to set up a payment structure that will work for you. We are very flexible and offer customizable payment plans.
- If your order contains ALL 'pre-order' items, you will not be required to make another payment until your item(s) are ready to ship. Once contacted for final payment, you are required to pay the balance with (3) days. If the balance is not paid by midnight on the 3rd day, the item(s) will no longer be reserved for you and are eligible to be purchased by other customers. If the item(s) become unavailable by the time the payment is made, a store credit will be issued for the total amount paid. If you place an order that contains more than one item, please note that if you choose to pre-pay only 25% down, your order will be held until all items have arrived and are ready to ship. If you choose to pre-pay 50% down, your order will ship out as each item arrives.
- If your order contains ALL in-stock items, you are required to pay-off your purchase within 45 days of the date that the order was initiated. We request that the remaining balance be paid off in no more than (3) payments. Please provide contact information in the box at checkout, and we will follow up with you within (48) hours to discuss a payment plan.
If your order contains BOTH pre-order AND in-stock items, we will essentially split your order so as to make it fit into the above mentioned (2) categories, and those terms & conditions will apply accordingly.
All layaway payments are not refundable and cannot be utilized as a store credit or toward another purchase. It is to be utilized only for the item(s) originally intended.